We were delighted to receive the following email from one of our customers:
“I must say that the after-sales service that I have received from Brilliant Publications has been second to none. When I wrote my original email complaining about the accuracy of the workbook, I really didn’t expect a reply. So to have received several emails plus PDF versions of your publications – this is really very impressive.”
Now, obviously, we weren’t happy to realise that there was an error in one of our books – after all they are each proofread by at least three people before they are published – but mistakes sometimes happen. When we received the customer’s email, we immediately did several things:
We wrote to thank her for contacting us and promised to send her a revised copy of the book as soon as possible
We also sent her a free ebook of one of our other titles, to thank her for her help
We amended the book and updated the ebook version of the book on our website straight away
We reprinted the book and scrapped all the incorrect copies left in our warehouse
We contacted all the customers who ordered the book direct from us, sending them corrected pages (unfortunately we have no way of tracing customers who purchase the books from other sellers, so weren’t able to contact them)
We put an addendum on our website.
All in a day’s work here at Brilliant Publications! (Fortunately, days like this don’t happen very often. Most of the time we are busy trying to create great educational resources that both teachers and pupils will enjoy using.)
If you have any comments on our books or our service – good or bad – please do contact us. We’d love to hear from you!
We always love to hear what customers think of our books, which is one of the reasons we like going to exhibitions. We come away with lots of feedback about what people like about our books and also great suggestions for new titles. At the Language Show last year we were delighted to meet Rosaline Guy, who teaches French at three primary schools in Harrow – Middlesex. She was so complimentary about Maria Rice-Jones’ books – Hexagonie and Unforgettable French – that we asked if she could put pen to paper.
A wide range of over 100 good practical ideas are explained clearly in this book. It is organised into six areas of Art and Craft, from simple drawing techniques to peg-loom weaving. Each activity indicates the resources required and often suggests links to topic areas. Continue reading →